Refunds and cancellation

This page covers what happens when you cancel a monthly or annual plan, and what a refund is worth on each.

Monthly plans

A monthly plan runs to the end of the period you have already paid for. Cancel any time and the assistant keeps answering until that date, then stops. We do not refund the days left in a month you have already paid for.

Annual plans

An annual plan is refundable pro rata for the months you have not used, as long as you ask within 30 days of the day you paid. Cancel or ask for a refund after that window and the annual charge is not refundable, though the assistant still runs to the end of the year you paid for.

How to cancel

To cancel, email support@paizah.com from the address on your account. When it takes effect depends on which plan you are on.

• On a monthly plan, it takes effect at the end of the month you have already paid for. The assistant keeps answering until then, and the days left in that month are not refunded.
• On an annual plan, it takes effect at the end of the year you have already paid for, and the assistant keeps answering until then. If you are still inside the 30 day window above, say so in the same email: we refund the months you have not used and the plan ends at that point instead.

These pages describe Zeppli as it works today, without a self-serve console. Cancellation and account requests go through support@paizah.com until the console exists. When it does, some of this will move there, and we will tell current customers before it does.